Frequently Asked Questions
Renting a car
- Driver's original and valid driving license (same applies to additional drivers) in latin characters, otherwise a translation will be required.
- Valid ID or a booking reference number (digital or printed)
We are located in Reykjavík.
You can find us at Sævarhöfði 33, 110 Reykjavík.
The lesee & drivers have to be at least 18 years old to book & drive our cars.
Yes, we offer free pickup and drop off service anywhere in the Reykjavík area.
Yes, we offer free pickup and drop off service in Keflavík Airport.
Yes, you can return the car in the airport parking lot. We explain the exact drop off location during the pick up process.
Correct, we do offer roadside assistance, in case of any issue with our cars, you can reach out to us at +354 777-5105.
In case of car accident or other emergency, please contact national emergency number 112.
Our cars always come with a full tank, and they should always be returned full.
Only the 4x4 vehicles are allowed on the F-roads.
2WD vehicles are not allowed on the F-roads, road 35 and road 550.
None of our cars are allowed to cross rivers. Damage resulting from river crossing is not covered by any insurance package.
Yes, all of our cars are using winter studded tires during winter season (from October until April).
Yes, every car comes with a fuel discount keychains for most popular gas stations in Iceland.
Payment, booking & costs
We accept payments via PayPal. You can place 20% deposit online and pay the remaining balance on the pickup day, or you can fully pay online without worrying about the exchange rate in the future.
You can cancel your booking up to 24hours from the pickup time with a full refund.
- We charge 10€ service fee on top of the parking tickets, tunnel tickets and fines.
- 20€ service fee is charged for returning the car less than full, in addition to the fuel missing.
- 300€ fine is charged for smoking in the vehicle
Yes, we charge a deposit in a size of the liability (depending on the insurance option), since credit card is not required.
No, credit card is not required to book a car with us.
Travelling
It's always good to carry some cash with you just in case, however, every shop and restaurant in Iceland accepts debit & credit cards.
If you're planning to visit the ring road around Iceland, it's recommended to stay for at least 8-10 days. Weather in Iceland is unpredictable and can often affect your activities and plans.
You can find more information about planning and some tips in the article here.
Main hazards in Iceland are sheep, which roam around roads freely during summer time.
During winter, icy roads and unexpected blizzards are most dangerous.
Visit here to learn more about driving in Iceland.
Generally, the best time to see the northern lights is from late November till January, since the sun sets early. We recommend visiting this article to learn more about northern lights and learning tips & tricks to capture them!
Yes, there's one toll in Iceland that's mandatory to pay for. It's located next to Akureyri city, and you can find more information about the tunnel here.
